Faq

You can apply online via our website at lazermoney.com.au. Our service can also be accessed on any mobile device.

If you’re 18 or over, an Australian resident and can afford to make repayments, then you are eligible for a LazerMoney loan.

If government benefits is your primary source of income, we will be able to assess your application although this does not mean you are guaranteed approval (this is the same for any other applicant).

It is completely fine to repay your loan early and we won’t charge you any cancellation fees. However, if you can’t make your repayments on time and we have to extend your loan, you’ll likely pay additional fees.

Our loans are made up of fee components.

Establishment Fee: 20% of loan amount

Monthly Fee: 4% of loan amount

Our costs are straightforward, however if you have any questions, feel free to contact us: 1300 680 729

Once approved, your LazerMoney loan will be transferred to your bank account within 60 minutes, if finalised before 4pm AEST on banking days.  Our bank is the ANZ Bank so if you bank with the ANZ, your money should be available immediately. Other major banks usually credit your money a few hours after we send it and regional banks usually the same day (if we have sent it before 4pm).

We always appreciate feedback and seek to address customer concerns as soon as possible.

When complaints are made or disputes arise we will do our best to resolve the issue at the first point of contact.

When necessary, we will ask you to write to us setting out the details of your complaint. We will acknowledge receipt of your written complaints by return email setting out our Complaint Handling procedure and who to contact for further information. We may ask you for further information to help us address your complaint.

You can lodge a complaint by phone, email or in writing.

 

Lazermoney
Web Form: Click here
Email: info@lazermoney.com.au
Phone: 1300 680 729

Or write to us at:

Complaints Officer Lazermoney

PO Box 1006,

Strawberry Hills NSW 2012

 

We aim to resolve complaints within 3 working days. If it is likely to take any longer, we will keep you informed of progress. Some situations may require an investigation requiring more time. We will keep you informed of progress.

If we can not resolve the complaint to your satisfaction, then you have the right to lodge the dispute with an independent and external dispute resolution scheme.

Financier Pty Ltd (trading as ‘Lazermoney’) is a member of the Australian Financial Complaints Authority Limited (AFCA) and you can lodge a dispute with them electronically through their website or by mail.
Australian Financial Complaints Authority Limited

GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678
Fax: (03) 9613 6399

Visit: afca.org.au
https://www.afca.org.au/make-a-complaint

For Financial Hardship queries and applications, you can contact us here:

By Email: info@lazermoney.com.au
By Phone: 1300 680 729

Providing us with as much information and supporting documentation as possible will assist us in dealing with your query promptly.
We will do our best to work out a suitable arrangement with you.